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| No of Night Required: | Arrival Date: | Departure Date: |
| Suite Requested: | Number of Adults: | Number of Children: |
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I am authorised to make this booking on behalf of my party. I am over 18 years of age. I enclose a cheque for _______ euros being 25% DEPOSIT / FULL PAYMENT * OR I have paid ________ euros by PAYPAL / direct to your bank account as advised as DEPOSIT / FULL PAYMENT * AND I agree to pay the balance of ___________ euros, 8 weeks before the start of the holiday. I agree to pay an additional 5% for any payments by paypal.com, credit or debit cards * * Delete as required We advise you to arrange insurance against cancellation of your holiday. |
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| Are you coming by : Plane landing at .. / Train arriving at or driving | ||
Chateau du Guerinet is owned and operated by David and Corina Clemence us or we
References to "you" and "your" mean the person making the booking, the Lessee (you") and
all members of the holiday rental party who have been accepted by us.
These Conditions set out the basis of your contract with us.
1. Your booking
All offers and bookings are subject to availability. The person making the booking must be at least 18 years of age at the time of booking. Your booking is made as a consumer and you agree that no liability can be accepted by us for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you.
When we issue a written confirmation to you, this signifies that we have entered into a contract with you, which is subject to these Conditions. We have the right to refuse any booking prior to the issue of written confirmation by us, and if we refuse any booking, we will tell you in writing and promptly refund any money you have paid us. When you receive your confirmation, the details must be checked carefully. If anything is not correct, you should tell us.
2. Paying for your property
When you book the chateau you should pay the amount then due by debit or credit card, or by sending a cheque to us, or transferring funds to our account details provided. When we confirm your booking we will send you written confirmation as soon as reasonably possible showing your booking details and the balance of your total holiday cost which must be received by us no later than 2 months before your arrival date at the chateau. Credit Card, Debit card and paypal.com payments attract a fee of 5%. If you book less than 2 months before your arrival date, payment of your total holiday cost (including any insurance premiums) is due straightaway. If any payment you make is not honoured for any reason whatsoever, we are entitled to make an administration charge of £25.
3. Cancellations or changes to your booking by us
We do not expect to have to make any changes to your booking, but an unforeseen problem could occur in which case a booking might have to be changed or cancelled. If this does happen, we will contact you as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change. The party leader should tell us as soon as reasonably possible whether you wish to accept any change to the booking or alternatively whether you want a refund. In the unlikely event that the party leader fails to tell us that you wish to accept any change we are entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to the us. Where your booking is significantly changed or cancelled, you will also be offered compensation if and as appropriate. A minimum compensation of £20 per booking will usually be paid. However, compensation will not be payable where any change or cancellation results from "force majeure" (Section 4).
Please note, no compensation is payable for minor changes.
4. Circumstances beyond our control (Force Majeure)
Except where otherwise expressly stated in these Conditions, we shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to perform or properly perform any of their respective obligations to you which is due to any event(s) and/or circumstance(s) beyond our reasonable control (referred to as "force majeure"). By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than our negligence and all similar situations. In appropriate cases (for example where your booking has to be cancelled before departure) we will, however, refund to you all monies paid to us by you for your booking. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/ accommodation) will be payable in such circumstances by us to you.
5. Promotional material
We aim to ensure that the information contained in promotional material produced is accurate. However, the information and prices may change by the time you come to book. Whilst every effort is made to ensure the accuracy of the material and prices changes and errors occasionally occur. You must therefore ensure you check all details of your chosen property and arrangements (including the price) with us at the time of booking. There may be small differences between the actual property and its description, as we always seeking to improve services and facilities. Occasionally, circumstances mean that some facilities or services become unavailable or subject to restriction. If this happens we will tell you as soon as reasonably practical after we become aware of the situation. We do not accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure, or advertised elsewhere. We make reasonable efforts to ensure that information supplied to you in relation to the property or its facilities and/or services is accurate and complete as at the date given.
We do not accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and/or services, except in the case of our negligence. We will, however, use our best endeavours to notify you of any changes to or inaccuracies in any information contained in the brochure or otherwise provided to you as soon as reasonably practical after we become aware of the change or inaccuracy.
6. Liability
We shall have no liability for any death or personal injury unless, this results from our negligence or any negligence by any employee of ours (providing they were at the time acting in the course of their employment). You must take all necessary steps to safeguard your personal property. No liability is accepted by us in respect of damage to, or loss of, such personal property except where the damage or loss is caused by our negligence or that of any employee of ours (providing they were at the time acting in the course of their employment) .
7. If you change or cancel your booking
(i) Changes
If you want to change your booking once your confirmation has been issued, an administration fee of £25 will be payable to us once any change has been made. However, it is important to realise that a change of dates have to be treated as the cancellation of one booking and the making of another. In such cases cancellation charges may be incurred which may be as much as the total cost of your holiday booking. We will advise the party leader if this is the case when the change is requested. You must then inform us as soon as reasonably possible to whether you still wish to change your booking. If you advise us that you do or the party leader fails to contact us as soon as reasonably possible, your booking will be treated as having been cancelled by you.
(ii) Cancellations
If you have to, or wish to, cancel your booking, the party leader must contact us via email as soon as possible. The day we receive your email notification of cancellation is the date on which your booking is cancelled. If any payment due in relation to your booking is not paid by the appropriate date, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.
(iii) Curtailment of your holiday
We are unable to make any refund in the case of any cancellation or curtailment of your holiday.
We strongly advise that you arrange adequate holiday insurance cover for you and your party against any unforeseen problems which might lead to cancellation or curtailment.
8. The Chateau
The Chateau will be ready for you after 4pm on the start date of your holiday rental and you must leave by 10.00am on the last day. You and all members of your holiday rental party agree both to keep the property clean and tidy and to leave the property in a similar condition as you found it upon your arrival. You and all members of your holiday rental party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by us.
You are responsible for the actual costs of any breakage or damage in or to the property - along with any additional costs that may result - which are caused by you and/or any members of your holiday rental party, and we can require payment from you to cover any such costs. We are entitled to refuse to hand over to you, or to repossess, the property (which includes the fixtures, fittings, furnishings and decorations) if we reasonable believe that any damage is likely to be caused, has been caused or is being caused by you or any members or your holiday rental party. These circumstances will be treated as a cancellation by you. No refund of any monies you have paid in respect of your booking will be made and we will not have any liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as your incurring the cost of securing an alternative property/accommodation). In this situation, we are under no obligation to find any alternative accommodation for you. You must not allow more people to occupy the property than have been agreed to at the time of booking and neither can you significantly change the composition of the holiday rental party during your occupation of the property.
Customers with allergies should be aware that we cannot guarantee that a dog or cat may not have stayed in the property nor can we accept any liability for any suffering which may occur as a result of such animals having been present.
You must allow us and any of our representatives (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations we are entitled to enter the property at any time without giving you prior notice).
9. Complaints
It is essential that you contact us immediately if any problem arises so that it can be speedily resolved.
10. Security Deposit
You will be expected to provide a security deposit of 1,500 euros before your arrival. The security deposit will be refunded within a few days after the end of your holiday rental (less any costs for breakages, damage etc if applicable.)
11. Wedding Insurance
If you intend to hold a wedding at the chateau, you agree to take out wedding insurance and to provide us with a copy of the certificate before your rental commences.
12. Noise Pollution
Other families live on the estate. You agree to keep noise outside the chateau to a reasonable level after dark in order to respect our neighbours civil rights with respect to noise pollution. After midnight no music should be audible outside the chateau.
You, the Lessee of
Address:
Telephone:
Rental period: Commencing 16.00 on , 200 and ending 10.00 on 200
Rental Price: euros for exclusive use of the chateau.
Payment: 25% deposit (non-refundable) and balance payable 2 months before rental commences
Intended use:- holiday rental / wedding
DATED this
.. day of
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For and on behalf of Chateau du Guerinet Corina Clemence
For and on behalf of
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